We’re thrilled to have you here as part of our pak! We usually respond to all inquiries within 24 hours on business days. Our operating hours are Monday-Friday, from 8am to 5pm.
Product - related
What products does your company mainly sell?
BB LUXURY DESIGN PTY LTD focuses on high – end fashion clothing for both men and women. Meanwhile, it offers an exquisite series of socks, covering various dressing options from daily wear to formal occasions.
What materials are used to make the products?
We use high – quality materials such as fine merino wool, silk blend, and high – grade cotton to ensure the durability, comfort, and fashion sense of the products.
What are the unique features of your socks?
Our socks not only pay attention to durability and can withstand multiple wears and washes, but also have a versatile design that can match various clothing styles. At the same time, their unique patterns, colors, and high – quality materials can well display personal style.
Shopping Process
How do I place an order on the website?
Browse our website, select your favorite products and add them to the shopping cart. Then, on the shopping cart page, confirm the product information, fill in the shipping address (our business address is U 8 7 BAKER ST RICHMOND VIC 3121, which can be used as a reference), choose the payment method, and finally click to submit the order to complete the purchase.
What payment methods do you support?
Currently, we support a variety of common payment methods. You can check the specific methods on the settlement page.
How long does it take to ship the order?
Generally, the order will be shipped within 7 working days after the order is confirmed and the payment is successful. The specific shipping time may vary depending on the product inventory.
After - sales Related
Can I return or exchange the product if I'm not satisfied?
If you are not satisfied with the purchased product, you can apply for a return or exchange under the condition of complying with our return and exchange policy. Please contact our customer service within 7 days after receiving the product.
How can I contact your customer service?
You can contact us by sending an email to bbluxurydesignsales@gmail.com. You can also visit our business address at U 8 7 BAKER ST RICHMOND VIC 3121 for consultation (it is recommended to make an appointment by email in advance).
Is there a quality guarantee for the products?
We strictly control the product quality, and all products come with a quality guarantee. If there is a quality problem with the product, please contact our customer service in a timely manner for handling.
